Bob Svendsen provides the financial and strategic leadership for CHMB. With more than 30 years as a financial executive and entrepreneur in multiple industries, he provides the foundation necessary to lead one of the fastest-growing private companies in the U.S. His strategic leadership focus is on continuing the organic growth CHMB has experienced over the past 22 years, as well as on expanding the geographic reach of the organization through acquisitions of complementary healthcare technology and business services companies. Svendsen is an active participant in various healthcare industry thought-leadership groups and national industry associations.
Janet Boos provides the strategic leadership of the operational management team, which encompasses the oversight of all aspects of client account services, revenue cycle management, IS and IT services, and electronic health record deployment services. With more than 25 years in the industry, Boos has transformed CHMB into a sophisticated technology and business services company offering healthcare organizations unparalleled service lines with a full array of administrative and clinical solutions. Boos participates in regional and national trade associations that focus on boosting the knowledge base on revenue cycle management and transitioning to EHR.
Paula KacsirSenior Vice President, Revenue Cycle Operations
Paula Kacsir is responsible for the development of a team focused on quality, consistency and delivery of client service nationwide. Kacsir provides strategic account oversight & analysis, advocacy, and consultative leadership. Formerly Senior Director of Business Services for Scripps Medical Foundation; Kacsir brings broad experience in employed and affiliated physician’s accounts receivables management. Working with leaders from across the organization; Kacsir’s responsibilities included billing for over 500 primary care and specialty physicians, two ambulatory surgical centers, diagnostic imaging centers, lab and urgent care facilities.
James TrewinSenior Vice President, Information Services
James Trewin is responsible for application development, database administration, data warehousing, and data exchange interfaces. He manages a skilled team of developers committed to keeping CHMB’s systems running smoothly. Trewin provides innovative solutions that add value to our customers through data migration, reporting services and interface development. Prior to CHMB, Trewin was an officer in the Naval Civil Engineer Corps, where he received the Navy Achievement Medal for his design and implementation of project management software used throughout the southwest region. James graduated Summa Cum Laude from Texas A&M.
Ian MaurerSenior Vice President, Technology
Ian Maurer is responsible for business process optimization within the Information Technology department and assists with overall company strategy. In addition, Ian oversees the design, development and maintenance of CHMB’s systems and infrastructure. Ian brings 18 years of healthcare Information Technology experience, formerly serving as CIO of MediGain Practice Management and VP of Information Technology and Business Intelligence for QVL Pharmacies. Ian began his career in software engineering where he developed one of the first compliant and regionally approved e-Prescribing platforms in the United States.
Martha PinalVice President, Implementation
Martha Pinal manages a team of professionals that is responsible for implementing new services and providing training and ongoing support for new and existing clients. She has more than 15 years of experience in physician group practice billing and collections including managing a large urgent care facility and general surgery group. Pinal’s knowledge of provider and group credentialing and licensing greatly benefits new and existing clients. Her dedication to customer service and attention to detail provides new clients with a highly valued level of comfort before, during and after implementing CHMB outsourced billing services.
Elaine EverettVice President, RCM Quality Assurance
Elaine Everett directs process improvement and documentation and quality review of all revenue cycle processes at CHMB. Everett also provides high level analysis on the overall health of AR. Prior to joining CHMB, Elaine served as the Sr. Director of Scripps Health Plan Services and Business Service. With over 35 years of healthcare experience, Everett was responsible for directing all aspects of revenue cycle management for 700+ providers and AR over $80 million and 200k+ claims/month. Everett led projects such as MSO start-up and consolidation and managed acquisitions from both a billing and managed care functions perspective.
Phebe Jones, MBA, SPHR-CA, CHPE, SHRM-SCPVice President, Human Resources
Phebe Jones is responsible for the Human Resources at CHMB. Jones spent 10 years of her career in healthcare, most recently as VP of Human Resources and Corporate Compliance Officer at North County Health Services. Prior to NCHS, Jones led the HR and Occupational Health function for Rady Children’s Hospital-San Diego and Children’s Specialists Medical Group, as well as the Management Services Organization (MSO). Jones has earned an MBA and Senior Professional of HR-California (SPHR-CA), Certified HIPAA Privacy Expert (CHPE) and national certification through the Society for HR Management Senior Certified Professional (SHRM-SCP).
Gina CecchiRegional Vice President, Strategic Accounts
Gina Cecchi oversees revenue cycle services with clients at CHMB. Cecchi brings 16 years of health care management experience in the areas of revenue cycle, physician recruitment/retention and health care information technology. Cecchi is passionate about continually building and strengthening client partnerships to achieve the highest level of customer satisfaction. Cecchi’s experience also includes the management and oversight of both private practice and hospital based provider groups ranging in a multitude of specialties. Her business analytic skills, interest in workflow optimization and strategic planning efforts positively impacts CHMB’s clients.
Michelle PenaRegional Vice President, Operations
Michelle Pena brings more than 20 years of experience in the medical billing field to CHMB. As the RCM Director for the San Diego office, Michelle directs the RCM workflow and manages the accounts receivable for RCM clients. Additionally, she aids in the research of compliance issues for clients and keeps teams up to date on current healthcare industry events and education. Michelle is a Certified Professional Coder and has experience across multiple specialties and practice management platforms.
Ron AndersonDirector, Business Development
Ron Anderson oversees CHMB’s business development initiatives. His expertise in revenue cycle management, reimbursement analytics and healthcare information systems is a valuable resource for clients. Anderson is actively involved in the healthcare industry, conducting educational courses to inform practice administrators and clinicians on relevant issues impacting their organizations today. He has been a member of the Medical Group Management Association (MGMA) since 1996 and is past chair of the MGMA Information Technology Advisory Panel. He was recently honored with the prestigious Lifetime Member of California MGMA Award.